 "We had to come all the way from
England to find a service like AlterCom. We had quite a few experiences before being
so lucky to stumble over them. Their robust infrastructure, powered by a fantastically
responsive support, has taken away the concerns of running a website that will not let you
down. Their flexible packages have cut down the risks of our web investments. I keep
recommending AlterCom to colleagues in need of web services."Dr. Marco Ramoni, PhD
Knowledge Media Institute
The Open University
Walton Hall, Milton Keynes
United Kingdom
and Chairman of
Bayesware Limited - Artificial Intelligence
Research
|
 Professor
Marc Eisenstadt
Director and Chief Scientist
Knowledge Media Institute at
The Open University
Projects: MediaMundo
WorldWide Educational Media "I've
been happy... very much a 'hands free' remote operation for us, which is just what we
need"
-Marc
|
|
 Dr. Stuart Watt
Joint Lecturer in the Knowledge Media Institute and the Psychology Discipline
Intelligent Agency Ltd - supplier of intelligent agent technology
The Knowledge Systems Group Open
University's Knowledge Media Institute."Yes, that's definitely right. It's been unbelievably easy!!"
|
|
Dr. Peter J. Scott
Knowledge Media Institute
The Open University Walton Hall, Milton Keynes
United Kingdom
Network Telepresence Consultant and Solution
Provider
Head of the Centre for New Media. Dr. Scott works on numerous prototype applications of
networked learning media. |
"NICE! 1HR ! yikes.... just gotta meet with my team
tomorrow and see if they are ready to move THAT SOON! Wow that's a switch!"
Anthony
"Ok, that's it, you've done it : I want to write a
"customer testimonial" for you! That's crazy... you've always answered support
email in the first 10 minutes and always been helpful, while you're half the way over the
world ! I was unable to find anything close in term of good connectivity and excellent
customer support in Europe for the same low monthly price!"
Jérôme Saiz
rédacteur en chef,
Les Nouvelles.net http://www.lesnouvelles.net
> Good Morning!
wow ;) you never sleep do you ?
You know, I'm a journalist and I'm actually working on a 5 pages
story on web hosting in France, so I meet with all kind of web hosting companies to
interview them about the market & their perspective. And of course, when they know
about Les Nouvelles.net, they all want to host us, often for free (sure, hosting a press
agency would be good for their track record). But when I tell them my web hosting company
actually always answer support email in 15 mn, is actually willing to restart Apache when
needed, to install modules I would need and fix security issues on
the fly, they are getting nervous.
I'm glad I found you !
Best Regards,
Jérôme Saiz
rédacteur en chef,
Les Nouvelles.net http://www.lesnouvelles.net
"Hello Suzanne, Jim.
We're moving soon on a new dedicated server in France. Thus may will be our last
month at Altercom. Could you please make sure I won't be billed again after this ?
I've been fantastically happy with Altercom for the past 5 years, and you helped my
small business from its early beginnings to what it is now. Thank you very much !
Altercom was the best for us during all those years. Hey, I've been with you longer
than any of my girlfriends, that's what I'd call a great relationship :-)
Best Regards,
Jérôme Saiz
rédacteur en chef,
Les Nouvelles.net http://www.lesnouvelles.net"
Thanks a lot! Excuse me while I recover from the shock of a
hosting provider that is prompt and courteous...
okay, I had no problem with the 'Link Tables' to my desktop; it is when exporting I get
the msg ODBC call failed--information out of range.
This one's on me...but if u know off the top of yr head, by all means!!
Thanks again,
Bryan
RE: cancellation request;
Hey Jim,
No, no problem at all. I love your service and would recommend it to any of my friends. I
no longer have the time or desire to run my site anymore. It's kind of the reason I
wanted Scoop, I was
hoping some of the people that write to me all the time would post on the site more often.
I've been running my site for almost two years now it's time for me to move on to other
projects. I am by no means dissatisfied with the service your company.provided. In fact it
the best of any hosting company I have used.
Justin
Thank You and also thank you for your quick answers, ya'll
are SO fast to email me back whenever I have a question. I am about to change my service
from the one domain to the three domain soon.
Thanks again.
BILL
Web Site Design and Hosting Service
Web Address not given due to his reseller status
"Man, you guys should be doing really well ! 2/3 host
providers I've worked with really stink. I'll be sure to write up a nice quote for you :)
Frank"....
Jim:
There are many web presence providers, but almost none that provides the personal
attention you given us. Over the past several years and many websites later, we’ve
had the opportunity to use several of the largest web hosting services and some of the
smaller ones experimentally.
You’ve come through for us so many times and with such quick turn around, I plan on
moving all of our sites here, as you know. Additionally, I fully recommend you to anyone
looking for a web presence provider.
As a business owner, customer response time and issue resolutions are my top priorities.
It’s good to work with a business guided by the same
philosophies.
Frank Costello
Infornet LLC - Consulting, Systems Integration and Software Development http://infornet.com
"Wow! You guys are on top of things!! (And quick
responders, too!!)
Thanks again"
Yes I did. I think that was REALLY cool. I appreciate your
help with that.
Once again I really appreciate your forethought in this. I
always tell people what a great hosting service we have and this just proves my point!
I'll be done with it tomorrow night at which time I'll let you know so you can switch.
Thanks!
Victor
Anyway, thanks again, I really do appreciate your follow up
and quick response. For what it's worth, you were part of a group of 3 from 11 ISP's
contacted that even bothered to respond. That alone, in my opinion, would be enough to
make me want to talk to you....
Good luck!
Tom
Sue,
Thanks for your answer to our e-mail!
I have visited web-sites of more than 30 US providers and now think AlterCom to be the
best. Now we plan to place our own site at your server to test all services, which we
shall recommend to our clients. And to learn them more.
Rustem
It's thanks to your fast server that we can afford to have
such an heavy site. I had quite a few people asking me for your address in the past few
weeks (one yesterday, btw). When they see how fast the server is and they hear how good
and effective the help and the support are, they regret the clumsy sites they are now on
and they want to switch.
Thanks so much, Jim. My only regret is why I didn't host
with you sooner. I've hear a lot of really good things about you.
Best,
Nicholas
"Thank you for quite easily the most competent, kind
and professional support I have EVER experienced! I honestly cant tell you how much I
appreciate it.
As for the Perl mods, I will probably send the request either Monday evening or Wednesday
evening. At least one of those nights I plan to be starting the Scoop installation.
I am sure I will have a bunch of questions regarding the mySQL DB creation too.
Once again, thank you! I work in Tech support as well (MS world, it is awfully...) so I
can certainly appreciate quality support and service! have a good weekend!"
Arne
To Jim and his staff at Altercom:
When the conception of Glueslug.org was developed we immediately knew that it would take a
special web hosting company to meet our needs. Altercom was the solution.
We had planned on running a weblog (Scoop, from Kuro5hin.org) that required special needs
and installations (such as mod_perl, mod_apache, etc) and a staff of dedicated folks to
meet our constant demands. The chances of finding a Web hosting company that would support
this were slim to none.
While searching for a host we came across many companies that claimed to support our
requirements, but when the time came, each would give excuses leaving us without hosting
and not reimbursing us for the initial setup fee. We were very discouraged to say the
least.
Along came Altercom to save the day. Before we agreed to sign up with Altercom, we asked
customer support numerous times about the requirements (trying to make sure we wouldn't
get burned again...) and each time, Jim responded with a positive answer. "If it
isn't already installed on our server, I will be happy to install it" he said.
Needless to say we were shocked to hear this.
But our goal was not an easy one to attain. There were many technical difficulties along
the way with conflicting versions of mods. We thought "Oh well, we tried, guess we
will have to look for a different weblog to run." Then to our surprise, Jim writes us
back to announce that he is going to start the installation all over on a new server! I
mean this is going the
extra mile!
To make the long story short, it worked and now we have a great site that is running
flawlessly! And the service doesn't stop there. Every so often we make updates to our
scripts that require a restart of the server in order to take effect. Now what hosting
company will actually do that for you? None
other then Altercom.
Thanks to everyone at Altercom! Your support and devotion will not go unrecognized at
GlueSlug.org
Arne Fleisher
http://GlueSlug.org
It seems great!! :) I am very glad I could change
this and I tried navigation, registering, and the portuguese translations are appearing
all over! Thanks a lot for the great support. Guess I really must contribute for your
feedback page, it's a deal!
Indus Telegraph
http://industelegraph.com
Many thanks to Jim from Altercom for his quick responses
and willingness to help.
I came across Altercom through a friend who does design work for them and he recommended
that I suggest Altercom to my customers. I have always trusted my friend's opinion and now
I know why. Not only was he entirely correct about the services Altercom offers, but if he
had only told me about their customer service staff I would have jumped on Altercom's band
wagon sooner.
I have had roughly 4 years of experience in the customer service
business and I can honestly say that I have never had the pleasure of working with or
speaking with someone who has treated me as well as Jim from Altercom. This sounds
strange, but unfortunately it is true. Jim, if I had 5 fellow employees who had your
customer service skills I would probably be a millionaire. I can't say thank you enough
for your help, and if I ever have any questions I will be contacting you.
Sincerely,
Matt "Schnaps" Schnake
Webmaster
Graphic Designer |
